Returns
All questions regarding returns and refunds.
Made to order Apparel
It’s important to note that some of our products are made to order, which means they are printed specifically for you upon purchase. Unfortunately, due to this process, these products are not eligible for returns or exchanges. However, if you have received a damaged or defective item, please contact us and we will do our best to resolve the issue.
Refunds
If you are not satisfied with the product that was sent to you, you have 5 business days to reach out to our team at orders@kzookadesigns.com to resolve any issues.
Returns
T-shirts, Hoodies or keychains can be sent back to us to exchange if you have the original packaging and Jackets must have the tags still on them.
Privacy
Please review all of our policies prior to purchase if you are concerned about your data usage.
International Access
Customers who access and use the www.kzookadesigns.com website from outside of South Africa are responsible for complying with their local laws and regulations.
Outside Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. By participating on the Kzooka Designs Site, you acknowledge that we are not responsible for the operation of or content located on or through any third party site.
Errors
Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.
Severability
If any the provisions in these Terms of Use are deemed invalid or otherwise unenforceable, that condition shall be deemed several and shall not affect the enforceability of the remaining provisions.
Information
What we collect and do with your information and data.
What do we collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, number, shipping address and email address.
Marketing
With your permission, we may send you emails or SMS texts about our store, new products and other updates. You can opt out of these at any time.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms.
Cookies
We use cookies and similar technologies to provide the best experience on our website.
Data & Security
To protect your personal information, we take reasonable precautions and follow industry best practices.
Payment encryption
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Personal Data
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
